jazbaz Privacy Policy
Your personal information is completely safe at jazbaz. We protect your privacy through SSL encryption and strict data security processes.
jazbaz is a trusted online gaming and cricket betting platform in Bangladesh. We believe that protecting our users' privacy is one of our highest responsibilities. This policy will inform you about what types of information we collect, why we collect it, and how it is used. If you have any questions, contact us via live chat or send an email to [email protected].
What Information We Collect
Personal Identification Information
We collect the following information at the time of account registration:
- Full name and date of birth
- Email address
- National ID card or passport number (for identity verification)
- Residential address
- Occupation and brief income details (as required by regulatory guidelines)
Financial Information
What we collect to process transactions:
- bKash, Nagad, Rocket, Upay account numbers
- Bank account information
- Transaction history and amounts
- Deposit and withdrawal dates and times
All financial information is protected by SSL encryption.
Technical Information
Information collected automatically while using the website:
- IP address and device type
- Browser name and version
- Operating system
- Page visit time and duration
- Referral source (how you arrived at the site)
Gaming Activity Information
Information related to your use of the platform:
- Game play history and patterns
- Bet amounts and results
- Bonus claims and wagering status
- Login times and session length
- Self-exclusion or limit-setting requests
Purpose of Using Information
jazbaz uses your personal information only for specific and legitimate purposes. Below we explain each purpose clearly:
2.1 Account Management and Service Delivery
We use your information to complete your registration process, verify logins, process transactions, and provide you with all gaming services. This is part of our contractual responsibility.
2.2 Identity Verification (KYC)
We carry out a Know Your Customer (KYC) process to prevent financial crime and ensure responsible gaming. Through this we confirm that:
- The account holder is 21 years of age or older
- The provided ID is valid and genuine
- No fraudulent activity is taking place on the account
2.3 Customer Service
To resolve your complaints, questions, or issues quickly and effectively, our customer service team may use your account and transaction information. Our 24/7 live chat support is able to provide you with personalized service based on this information.
2.4 Platform Improvement and Analysis
To improve your user experience, we review aggregated information using analytical methods. This informs decisions such as adding new games, speeding up payment processes, and making the user experience smoother.
2.5 Security and Fraud Prevention
We use technical information to ensure account security, detect suspicious activity, and prevent unauthorized logins or transactions. If any unusual activity is detected, we will temporarily secure your account and notify you.
Information Storage and Security
Security Measures
jazbaz uses industry-standard technology to protect your information:
- SSL/TLS Encryption: All data transmission is encrypted
- Firewall Protection: Unauthorized access is blocked
- Two-Factor Verification: Extra security layer for sensitive actions
- Regular Audits: Periodic review of security measures
- Restricted Access: Only authorized staff can view information
Data Retention Period
We retain your information for specified periods:
- All information is retained while the account is active
- Transaction records are kept for the applicable legal period even after account closure
- Information from inactive accounts is reviewed five years after the date of last activity
- Some information may need to be retained for an extended period due to regulatory obligations
Sharing Information with Third Parties
jazbaz does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Payment Processing Companies
Information necessary to complete transactions through bKash, Nagad, Rocket, Upay, and bank transfer services is shared with the relevant companies. These companies follow their own privacy policies and use the information only for processing transactions.
4.2 Game Software Providers
Minimal information required to manage gaming sessions (such as session IDs) may be shared with providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Microgaming, NetEnt, and Ezugi. Personal identification information is not sent to them.
4.3 Legal Authorities
In cases of court orders, legitimate requests from law enforcement agencies, or applicable legal obligations, we are required to provide necessary information. In such cases we always provide only the minimum information required.
4.4 Anti-Money Laundering (AML) Compliance
To comply with international standards for preventing financial crime, we may submit reports to relevant authorities in specific circumstances. This is a standard obligation that applies to all legitimate financial platforms.
Cookie Policy
Cookies are small text files stored in your browser. jazbaz uses cookies for the following purposes:
Essential Cookies
Essential for the basic operation of the site — maintaining login sessions, security verification, and remembering language preferences.
Analytical Cookies
Used to understand which parts of the site are used most and to improve the quality of service.
Preference Cookies
Used to store your preferences, game history, and provide a personalized experience.
Security Cookies
Used to detect fraudulent activity and keep your account secure.
User Rights
If you have an account at jazbaz, you have the following rights over your own information:
6.1 Right to Access Information
You can request to see what information we store about you. Most information is directly visible in your account dashboard. For detailed information, contact [email protected].
6.2 Right to Correct Information
If any information in your account is incorrect or incomplete, you can request a correction. We generally process such requests promptly. However, you may need to provide documents required for identity verification.
6.3 Right to Delete Information
You can request to close your account and have your personal information deleted. However, due to legal obligations (such as transaction records), some information must be retained for a specified period. This is a standard obligation for all financial platforms.
6.4 Right to Object to Processing
You can object to the use of your information for marketing communications. After receiving this request, we will immediately stop marketing communications. However, it is not possible to stop service-related communications (such as transaction confirmations).
6.5 Right to Data Portability
You can request to receive your transaction history and account activity information in a portable format. This information will be provided in CSV or PDF format. Contact [email protected] to make a request.
Protection of Minors' Information
Age Verification and Child Protection Policy
jazbaz provides services only to individuals aged 21 or older. We never knowingly collect any personal information from minors.
We verify age during the registration process. If a minor's account comes to our attention, then:
- The account will be suspended immediately
- All collected information will be securely deleted
- Any pending transactions will be cancelled
- All associated data retention will be stopped
We request parents — please ensure your child cannot access this platform. If you suspect that a minor is using this site, kindly inform us at [email protected].
Privacy Policy Update
Information About Policy Updates
jazbaz reserves the right to update this privacy policy from time to time. If any significant changes are made to the policy, we will:
- Post a notice on the website
- Change the "Last Updated" date at the top of the policy
- Notify registered users via email (where applicable)
Continued use of the site after any changes will be taken to mean that you have accepted the new policy. If you have any questions about changes to the policy, please contact us.
Privacy Contact
Live Chat Support
For any questions or concerns about your privacy, please reach out to our 24/7 live chat support. Our team is always ready to assist you in Bengali.
Available 24 hours, 7 days
Email Contact
For formal requests to access, correct, or delete your information, please contact us by email. We generally respond within business days.